01 — Frequently asked questions
Answers before you decide
20 answers organised by category, drawn from actually published information. For a specific case, use the forms.
Car
4Three formulas: Basic (civil liability, catastrophic event, defence and recourse, passengers carried, driver protection, assistance), Comfort (those six plus fire, theft, broken glass and collision damage) and Comfort plus (all of the above plus third-party property).
No. In the displayed matrix, Basic only ticks six guarantees: fire, theft, broken glass, collision damage and third-party property are not included. The Comfort (or Comfort plus) formula is required for them.
Yes. The law requires a minimum insurance for every motor vehicle: third-party civil liability, which compensates third parties but covers neither the driver nor the vehicle.
The car form has three steps (INSURED, VEHICLE, FORMULA) and ten fields: last name, first name, mobile, email, fuel type (diesel, petrol, hybrid, electric), fiscal horsepower, new value, first registration date, market value and broken-glass limit (MAD 5,000 or 10,000). All are required except the registration date.
Internal note
Home
1Material damage caused by fire, explosion, lightning, water damage, theft and broken glass, in addition to civil liability; the contract also covers domestic employees' work accidents (law 19-12) and pet-related risks.
Internal note
Business
3Yes, since 2024. The cover applies for ten years from acceptance of the works to damage compromising the structure's solidity or making it uninhabitable. It is defined by article 769 of the Dahir des Obligations et Contrats (D.O.C) and law 059-13; every builder, contractor or architect must take it out, and the works must be checked by an approved technical inspection body.
Yes: law 18-01 requires every employer to take out a work-accident policy. Cover includes medical, pharmaceutical, appliance and prosthesis costs, funeral costs for a fatal accident, a daily allowance of two-thirds of the daily wage, capital if permanent incapacity is below 10%, an annual lifetime annuity at or above 10%, and an annuity for dependants (widow, orphans, dependant ascendants).
Maximum cover including material damage, financial losses and liability cover for the establishment or its managers in case of dispute with third parties, including damage to the establishment's property, its staff, guests or visitors. Cover on a real-cost and new-for-old basis, without sum limits, is highlighted.
Internal note
Individuals
3No, but it is recommended, sometimes indispensable in marinas: some require proof of insurance to use their facilities. Multi-risk pleasure craft cover includes pleasure boats, ribs, sailing boats, water scooters and jet-skis, beyond civil liability.
It covers the pecuniary consequences of civil liability incurred through hunting, in particular bodily and/or material damage caused unintentionally to third parties by hunting weapons. It is compulsory to obtain a hunting permit (insurance code, article 115) and offers optional covers: legal assistance, personal accident and accidental death of the hunting dog.
Yes: the campus higher-education liability cover protects students and their institution during the school year, inside and outside the institution, and on the home-to-school journey. Benefits include a lump sum on death or permanent incapacity, amounts set in the policy's particular conditions.
Internal note
Travel
1The site states that a travel cover “meets the requirements of consular services for visa applications”, with medical, technical and repatriation assistance in case of death. It does not state a mandatory minimum amount per country or whether every destination is eligible: medical assistance covers emergency medical expenses up to MAD 350,000.
Internal note
Pricing
2No car-insurance price is published: the three formulas (Basic, Comfort, Comfort plus) show an empty price field, filled when the request is made. The tariff is quote-only: fill in the car form and an adviser sends a personal study.
No home-insurance price is published. The form asks for the property type (flat or villa), then the value (from MAD 250,000 for a flat, MAD 1,000,000 for a villa). The price is computed with the request: the tariff is quote-only.
Internal note
Contact & service
4Through the online forms only: car, health, home and savings quote forms for pricing requests, and the dedicated form for any complaint. No phone number, email address or physical address is published on this site.
No opening hours are published on this site. No direct channel (phone, email, WhatsApp) is published there either: use the quote or complaint forms and state your availability.
Whatever the claim (accident, fire, theft, broken glass, property damage), use the complaint form to transmit the facts. No reporting deadline, dedicated number, email address or document list is published on this site: check the general conditions of the product concerned.
Through the complaint form (complaint type, problem description), which displays a receipt after submission. No response deadline, mediation route or mediator is published on this site.
Internal note
Unpublished information
1This information is not published on this site: no page shows a deductible, ceiling or exclusion list per product. Only general statements are available (for example the guarantees in the car-form matrix). To learn the applicable deductibles and exclusions, request the product's general conditions through the quote form.
Internal note
About us
1Assurance Dakhla is an editorial insurance brand dedicated to Dakhla and the Dakhla-Oued Ed-Dahab region. This site presents a 26-product catalogue, guides, an FAQ and quote request forms. It is not an insurance company: insurance intermediation is governed by Law No. 17-99 (Insurance Code). Legal identifiers (company name, licence, register) are not yet verified and are therefore not published.
Internal note